Managed Services Program

What Managed Services Do You Offer?

Our managed services programs are designed to be flexible, affordable, and give you just the right amount of IT support. Our offerings include the ability to monitor, remediate, provide local/onsite staff support, and manage your ESET Anti-Virus installation.

NSG Plus Program

NSG monitors all of your services while our NOC technicians will call you - day or night - when critical issues arise.

NSG Preferred Program

Our NOC techs can troubleshoot and proactively address issues on monitored servers and independently resolve alerts and tickets for you further minimizing business downtime.

NSG Premier Program

You can create and assign issue-backed tickets to our NOC technicians for full problem resolution.

ESET Anti-Virus Managed Services

Coming up for a renewal and don't want to invest any more time updating workstations, running reports, and managing requirements? Let NSG help so that you can focus on other business priorities.

NSG Plus Program
  • Hardware & Software Audits
  • LogMeIn Pro
  • Alert Filtering
  • Ticket-Based Workflow
  • Ticket Escalation with Steps to Resolution
  • Patch Whitelisting Service - we test all security updates before they are deployed
  • Multi-Vendor Antivirus Management - we update definitions for AV vendors
  • Remote Restart of Services and Applications
  • Emergency Low Disk Space Alerting (Windows & Linux)
How will the Plus Program benefit you?

We monitor all of your servers, and our expert NOC technicians will call you - day or night - when critical issues arise.

Remote restart minimizes down-time and reduces after-hours call volume.

In addition to creating alerts & tickets, we leverage our extensive knowledgebase to provide tips and information for remediation and resolution.

We ensure that AV software is up-to-date, preventing security breaches and providing peace of mind.

We whitelist Microsoft security patches, so that when patches are deployed you can be confident that they won't disrupt workflow, or create extra cycles/potential downtime.

NSG Preferred Program (includes all of Plus Program)
  • Lights out management: when a server is down, we reboot it automatically (if it relates to resolving one of the alerts below)
  • Our NOC resolves up to 90% of alerts related to:
    • Active Directory
    • Exchange
    • DHCP/IIS
    • Blackberry
    • Citrix Terminal (except XenApp 6)
    • SBS 2000/2003
    • Sharepoint
    • SQL
    • Windows Terminal Server
    • VMware
    • VSS
    • Windows Performance
    • Hyper-V
    • Diagnose all uncertain hardware alerts (i.e. potential battery replacements)
  • Patch Deployment
  • Reinstall AV software if corrupted
  • Email Monitoring
  • Emergency low disk space alerting & cleanup (Windows & Linux)
  • Discounted project services
How will Preferred benefit you?

Our NOC technicians will troubleshoot and proactively address issues on monitored servers, and independently resolve alerts and tickets for you - further minimizing downtime for your business.

Our AV management is expanded - we proactively update definitions and reinstall AV software as necessary, keeping you and your clients secure with the knowledge that they are always protected.

The NOC team will delete unwanted logs or clean up disks as needed, so you and your clients will never miss a beat.

NSG Premier Program (Includes all of Preferred Program)

Assign maintenance/project tickets including:

  • AV scan and remediation for infections
  • Service Pack Installation during off hours
  • Driver updates for servers
  • Firmware updates (with LOM access, or if vendor provides through the console)
  • Server Cluster Health Checks and remediation/recommendation for improvement
  • Citrix XenApp hotfixes, rollup installations and configuration
  • Exchange
    • Health Checks for Exchange 2003 and above - includes running Best Practice Analyzer and fixing issues found
    • Defrag and repair Exchange servers
    • Update expired web certificates
    • Setup email roundtrip monitoring
    • Configure recipient update policies for multiple domains
  • VMware
    • Health Checks of configurations, including vCPU and memory, network setup
    • Review error logs using vSphere or vCenter
    • Reconfigure VMs & host data stores
  • Hyper-V:
    • Health Checks including network setup, memory cache, RAID configuration
    • Configure VMs

Assign issue-based tickets including:

  • Exchange troubleshooting
    • Outlook web or Outlook Anywhere Access
    • DAG replication
    • Active Sync issues
    • Spam issues
    • Auto discovery feature issues
    • Restore mailboxes as part of a disaster recovery
    • Outlook calendar issues
  • SBS troubleshooting
    • Remote web workspace
    • WSUS issues
    • Windows Backup issues
    • Sharepoint issues
    • SBS Console crashes
    • Reporting and monitoring services
  • Remote Desktop troubleshooting
    • Login issues
    • Gateway policies
    • Web Access
    • Single Sign On
    • Licensing
    • Session issues (including timeout, printing, broken gateway, user profile, certificates)
    • Remote Application access
    • RDP port
  • VMware troubleshooting - performance issues on VMs and host machines
  • Hyper-V troubleshooting for performance issues
    • Citrix XenApp Server troubleshooting
    • Login
    • Secure gateway
    • Web access
    • Single Sign On
    • Licensing
    • Session issues, including time out, printing user profile, certificate
    • Publish Application, including access, streaming, and publishing issues
    • Port
    • Load balancing
    • XTE Service
  • Email delivery issues
  • Server performance issues, including high CPU, low memory, memory leaks, and slow response
  • Group Policy failues, such as settings not getting applied to user or machines
  • Windows server errors (including blue screens, memory dumps, and errors related to third-party apps on a best-effort basis)
How will the Premier Program benefit you?

You can create and assign issue-based tickets to our NOC technicians for full problem resolution.

Time-consuming routine maintenance tasks (see 'Key Features' above) can also be outsourced to the NOC team, freeing you to focus on growing your business.

Our AV management is expanded even further - NOC technicians update definitions and assist in the cleanup of found viruses, minimizing the time you have to spend managing your AV solution.

Lights out management is expanded; the NOC will reboot any server identified as offline, regardless of alert or issue.

ESET Anti-Virus MSP Program and how it will benefit you...
  • Get all the benefits of installing the RA Central Administration Server without the maintenance and complexity.
  • NSG will monitor your computers 24x7x365 for virus, malware, spyware, rootkits, adware, and other threats.
  • Get immediately notified of urgent alerts or let our NOC engineers remediate any threats that are found.
  • Billing on a quarterly basis; no need to agree to long-term contracts.
  • Obtain reports of your network's health with details of virus or malware incidents and who was infected.
Ready to get started? Sign up for a free 30-day trial

Are you ready to try one of our managed service programs? Getting started is as easy as 1-2-3!

1. Register for a free trial to experience NSG's proven advantages for yourself.

2. Start a 30-day program of your choice allowing you to experience all the benefits with no limitations!

3. Work with your NSG account representative to obtain pricing. Most programs work on quarterly billing basis and start as low as $50 per month!

Call: 866-786-8350 or email sales@netsecgrp.com for your free trial